Bharat Law of Consumer Protection by Prof.(Dr.) V. K. Agarwal Edition 2025

DescriptionBharat Law of Consumer Protection by Prof.(Dr.) V. K. Agarwal Edition 2025Bharat Law of Consumer Protection by Prof.(Dr.) V. K. Agarwal Edition 2025About Consumer Protection (Law & Practice)PART 1IntroductionPART 2 The Consumer Protection Act, 2019CHAPTER IPRELIMINARY1. Short title, extent, commencement and application2. DefinitionsCHAPTER IICONSUMER PROTECTION COUNCIL3. Central Consumer Protection Council4. Procedure for meetings of Central Council5. Objects of Central Council6. State Consumer Protection Councils7. Objects of State Council8. District Consumer Protection Council9. Objects of District CouncilCHAPTER IIICENTRAL CONSUMER PROTECTION AUTHORITY10. Establishment of Central Consumer Protection Authority11. Qualifications, method of recruitment, etc., of Chief Commissioner and Commissioners12. Vacancy, etc., not to invalidate proceedings of Central Authority13. Appointment of officers, experts, professionals and other employees of Central Authority14. Procedure of Central Authority15. Investigation Wing16. Power of District Collector17. Complaints to authorities18. Powers and functions of Central Authority19. Power of Central Authority to refer matter for investigation or to other Regulator20. Power of Central Authority to recall goods, etc21. Power of Central Authority to issue directions and penalties against false or misleading advertisements22. Search and seizure23. Designation of any statutory authority or body to function as Central Authority24. Appeal25. Grants by Central Government26. Accounts and audit27. Furnishing of annual reports, etcCHAPTER IVCONSUMER DISPUTES REDRESSAL COMMISSION28. Establishment of District Consumer Disputes Redressal Commission29. Qualifications, etc., of President and members of District Commission30. Salaries, allowances and other terms and conditions of service of President and members of District Commission31. Transitional provision32. Vacancy in office of member of District Commission33. Officers and other employees of District Commission34. Jurisdiction of District Commission35. Manner in which complaint shall be made36. Proceedings before District Commission37. Reference to mediation38. Procedure on admission of complaint39. Findings of District Commission40. Review by District Commission in certain cases41. Appeal against order of District Commission42. Establishment of State Consumer Disputes Redressal Commission43. Qualifications, etc., of President and members of State Commission44. Salaries, allowances and other terms and conditions of service of President and members of State Commission45. Transitional provision46. Officers and employees of State Commission47. Jurisdiction of State Commission48. Transfer of cases49. Procedure applicable to State Commission50. Review by State Commission in certain cases51. Appeal to National Commission52. Hearing of appeal53. Establishment of National Consumer Disputes Redressal Commission54. Composition of National Commission55. Qualifications, etc., of President and members of National Commission56. Transitional provision57. Other officers and employees of National Commission58. Jurisdiction of National Commission59. Procedure applicable to National Commission60. Review by National Commission in certain cases61. Power to set aside ex parte orders62. Transfer of cases63. Vacancy in office of President of National Commission64. Vacancies or defects in appointment not to invalidate orders65. Service of notice, etc66. Experts to assist National Commission or State Commission67. Appeal against order of National Commission68. Finality of orders69. Limitation period70. Administrative control71. Enforcement of orders of District Commission, State Commission and National Commission72. Penalty for non-compliance of order73. Appeal against order passed under section 72CHAPTER VMEDIATION74. Establishment of consumer mediation cell75. Empanelment of mediators76. Nomination of mediators from panel77. Duty of mediator to disclose certain facts78. Replacement of mediator in certain cases79. Procedure for mediation80. Settlement through mediation81. Recording settlement and passing of orderCHAPTER VIPRODUCT LIABILITY82. Application of Chapter83. Product liability action84. Liability of product manufacturer85. Liability of product service provider86. Liability of product sellers87. Exceptions to product liability actionCHAPTER VIIOFFENCES AND PENALTIES88. Penalty for non-compliance of direction of Central Authority89. Punishment for false or misleading advertisement90. Punishment for manufacturing for sale or storing, selling or distributing or importing products containing adulterant91. Punishment for manufacturing for sale or for storing or selling or distributing or importing spurious goods92. Cognizance of offence by court93. Vexatious searchCHAPTER VIIIMISCELLANEOUS94. Measures to prevent unfair trade practices in e-commerce, direct selling, etc95. Presidents, members, Chief Commissioner, Commissioner and certain officers to be public servants96. Compounding of offences97. Manner of crediting penalty98. Protection of action taken in good faith99. Power to give directions by Central Government100. Act not in derogation of any other law101. Power of Central Government to make rules102. Power of State Government to make rules103. Power of National Commission to make regulations104. Power of Central Authority to make regulations105. Rules and regulations to be laid before each House of Parliament106. Power to remove difficulties107. Repeal and savingsPART 3Acts, Rules and Regulations3.1 The Consumer Protection Act, 2019Appendix 1 Notifications for Commencement of Provisions of the ActAppendix 2 Jammu and Kashmir Reorganisation (Removal of Difficulties) Order, 20193.2 The Consumer Protection Act, 19863.3 Consumer Protection (Central Consumer Protection Council) Rules, 20203.4 Consumer Protection (Consumer Disputes Redressal Commissions) Rules, 20203.5 Consumer Protection (General) Rules, 20203.6 Consumer Protection (Qualification for appointment, method of recruitment, procedure of appointment, term of office, resignation and removal of the President and members of the State Commission and District Commission) Rules, 20203.7 Consumer Protection (Administrative Control over the State Commission and the District Commission) Regulations, 20203.8 Consumer Protection (E-Commerce) Rules, 20203.9 Consumer Protection (Mediation) Rules, 20203.10 Consumer Protection (Mediation) Regulations, 20203.11 Consumer Protection (Consumer Commission Procedure) Regulations, 20203.12 Tribunal, Appellate Tribunal and other Authorities (Qualifications, Experience and other Conditions of Service of Members) Rules, 20203.13 Consumer Protection (Salary, allowances and conditions of service of President and Members of the State Commission and District Commission) Model Rules, 20203.14 Constituting Central Consumer Protection Authority3.15 Appointment of Chief Commissioner, Commissioner, Director General (Investigation), etc. in the Central Consumer Protection Authority3.16 Central Consumer Protection Authority (Allocation and Transaction of Business) Regulations, 20203.17 Central Goods and Services Tax (CGST) Rules, 20173.18 Consumer Welfare Fund Guidelines, 20193.19 Supreme Court Rules, 20133.20 United Nations Guidelines for Consumer Protection, 2015 (UNGCP, 2015)